SUKELCO held a whole day Customer Service Training last Friday, August 1, 2025, at the MCO Center, SUKELCO Headquarters, Kalandagan, Tacurong City.
The training began with an opening message from Dr. Wilfredo M. Evangelista, OIC-General Manager, who reminded everyone to stay customer-focused in all aspects of their work. He emphasized that delivering excellent service starts with understanding and prioritizing the needs of SUKELCO’s member-consumer-owners.
Dr. Melissa Marie G. Bautista, the resource speaker, facilitated a series of engaging sessions aimed at strengthening participants’ customer service skills and fostering a deeper understanding of service excellence.
Topics included understanding the needs and expectations of internal and external customers, principles and core values of good customer service, customer service channels and traits, handling feedback and complaints, effective communication, and problem-solving techniques.
The program concluded with the presentation of impressions, awarding of certificates and tokens, and closing remarks delivered by Mr. Francisco L. Torres, Jr., MBA, ISD Manager.
This initiative reflects SUKELCO’s ongoing commitment to delivering quality service and fostering a customer-first culture among its employees.
