SUKELCO - Sultan Kudarat Electric Cooperative, Inc.

Basic Rights

To have quality, reliable, affordable, safe and regular supply of electricity.

To be accorded courteous, prompt and non-discrimainatory service by the electric service provider.

To be given a transparent, non-discriminatory and reasonable price of electricity.

To be an informed electric consumer and given adequate access to information on matters affecting the electric service of the consumer concerned.

To be accorded prompt and speedy resolution of complaints by both the distribution utility and/or the ERC.

To organize themselves into a consumer organization.

To observe the terms of his contract inlcuding, among others, paying monthly electric bills promptly and honestly.

To allow the faithful and accurate recording of consumption to be reflected in the appropriate device.

To allow the DU/s employees/representatives access to his premises for purposes allowed by the Magna Carta.

To take proper care of metering or other equipment that the electric utility has installed in his premises.

To inform the distribution utility and/or proper authorities of ant theft or pilferage of electricity.

To cooperate with and support programs on the wise and efficient use of electricity.