Basic Rights

  • To have quality, reliable, affordable, safe and regular supply of electricity.
  • To be accorded courteous, prompt and non-discrimainatory service by the electric service provider.
  • To be given a transparent, non-discriminatory and reasonable price of electricity.
  • To be an informed electric consumer and given adequate access to information on matters affecting the electric service of the consumer concerned.
  • To be accorded prompt and speedy resolution of complaints by both the distribution utility and/or the ERC.
  • To organize themselves into a consumer organization.
  • Basic Obligations

  • To observe the terms of his contract inlcuding, among others, paying monthly electric bills promptly and honestly.
  • To allow the faithful and accurate recording of consumption to be reflected in the appropriate device.
  • To allow the DU/s employees/representatives access to his premises for purposes allowed by the Magna Carta.
  • To take proper care of metering or other equipment that the electric utility has installed in his premises.
  • To inform the distribution utility and/or proper authorities of ant theft or pilferage of electricity.
  • To cooperate with and support programs on the wise and efficient use of electricity.